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Delivery Policy

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order via Paypal. 

 

2. Delivery Location

Items offered on our website are available for delivery worldwide.

 

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 19-39 business days of the date of your order. The maximum delivery time frame is 60 days. We will provide full refund if the product is not received in 60 days.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

  

4. Shipping Costs

We currently offer free shipping on all of our currently available products. However, we may charge shipping costs on certain products in the future. The costs will be based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

 

5. Damaged Items in Transport 

If there is any damage to the packaging on delivery, contact us immediately at [contact@luminociti.com].

 

6. Questions

If you have any questions about the delivery and shipment or your order, please contact us at [contact@luminociti.com].